Privacy Policy

1. Introduction

Tidalgrove ("we", "our", or "us") is committed to handling all personal information with care, transparency, and respect. This policy explains what data we collect from visitors to our website and from families and individuals who use our in-home care services, how we use that data, and what rights you have over it.

Our services are based at No. 26, Section 5, Hoping West Road, Xinyi District, Taipei 110, Taiwan. Any questions about this policy can be directed to privacy@tidalgrenvss.

2. What Personal Data We Collect

We may collect the following categories of personal information:

• Contact details: Full name, email address, phone number
• Service-related information: Details about the older adult requiring care, health background relevant to care planning, address for care delivery
• Communications: Messages submitted via our contact form, emails, and records of telephone conversations
• Technical data: IP address, browser type, pages visited, and session duration (collected via cookies and analytics tools)

We collect this data through our website contact form, during phone or email consultations, and in the course of delivering our care programs.

3. Legal Basis for Processing

We process personal data on the following legal grounds under applicable Taiwan data protection law (Personal Data Protection Act, PDPA):

• Consent: When you submit our contact form or agree to receive service communications
• Contract performance: To deliver the care programs you have engaged us to provide
• Legitimate interests: To improve our services, respond to enquiries, and maintain operational records

4. How We Use Your Data

• To respond to enquiries and arrange consultations
• To plan and deliver care programs to the older adult in your family
• To communicate service updates, visit summaries, and care reports to authorised family members
• To coordinate with medical professionals as required under our programs
• To improve our website and service delivery based on usage patterns
• To meet our legal obligations under Taiwan law

5. Data Retention

Contact and service enquiry data is retained for up to 24 months from the date of last contact. Client care records are retained for a minimum of 5 years following the end of a care program, in accordance with applicable Taiwanese healthcare record guidelines. Technical and analytics data is retained for no longer than 14 months.

6. Data Sharing

We do not sell or rent personal data to third parties. We may share information with:

• Care companions assigned to your program, on a need-to-know basis
• Medical facilities or healthcare professionals when required to deliver our services and with your consent
• Our website analytics provider (anonymised traffic data only)
• Authorities where required by Taiwanese law

7. Data Protection Measures

We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include encrypted storage for sensitive records, restricted internal access to client data, staff confidentiality agreements, and regular review of our data handling processes.

In the event of a data breach that is likely to result in risk to your rights, we will notify affected parties in accordance with our obligations under the PDPA.

8. Cookies

Our website uses cookies to improve your experience and to understand how visitors use the site. For full details, please refer to our Cookie Policy. You may manage your cookie preferences at any time.

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to our legal retention obligations)
• The right to withdraw consent at any time (without affecting the lawfulness of prior processing)
• The right to restrict processing in certain circumstances
• The right to lodge a complaint with the relevant supervisory authority in Taiwan

To exercise any of these rights, please contact us at privacy@tidalgrenvss. We will respond within 30 days of receiving your request.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

11. Children and Minors

Our services are designed for adults and their adult family members. We do not knowingly collect personal data from individuals under the age of 18 through this website.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For any questions about how we handle your personal data, please contact us:

• Email: privacy@tidalgrenvss
• Address: No. 26, Section 5, Hoping West Road, Xinyi District, Taipei 110, Taiwan
• Phone: +886 7 954 1999