Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" refers to the in-home elderly care programs offered by Tidalgrove, including Social Engagement Visits, Medical Appointment Management, and the All-Inclusive Home Wellness Program.
• "We / Us / Our" refers to Tidalgrove, registered and operating from No. 26, Section 5, Hoping West Road, Xinyi District, Taipei 110, Taiwan.
• "You / User" refers to any person who accesses our website or engages our services, including on behalf of an elderly family member.
• "Client" refers to the older adult who is the direct recipient of our care programs.
• "Agreement" refers to these Terms and Conditions together with any care program agreement signed upon engagement.

2. Acceptance of Terms

By accessing this website, submitting an enquiry, or entering into a service arrangement with Tidalgrove, you confirm that you have read and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

To engage our services, you must be at least 18 years of age and have legal capacity to enter into a binding agreement under the laws of Taiwan.

3. Service Description

Tidalgrove provides non-medical in-home care and companionship services for older adults in Taipei, Taiwan. Our programs support daily living, social engagement, and care coordination. We do not provide medical diagnoses, clinical treatment, or nursing services as defined under Taiwan's Medical Care Act.

Services are available in Xinyi, Da'an, Zhongzheng, Songshan, and Zhongshan districts. Availability in other areas is subject to assessment.

4. User Responsibilities

As a family contact or programme organiser, you agree to:

• Provide accurate and complete information about the client's health status, living environment, and relevant personal preferences
• Notify Tidalgrove promptly of any changes in the client's health or living situation that may affect the delivery of care
• Treat Tidalgrove staff with respect and ensure that the care environment is safe for companions to enter and work in
• Not request companions to perform tasks outside the scope of the agreed programme (e.g., medical procedures, financial management)

5. Prohibited Activities

You agree not to use our website or services to:

• Provide false or misleading information about the client's situation
• Attempt to engage companions for work outside the scope of Tidalgrove's programmes directly and without Tidalgrove's knowledge
• Harass, threaten, or intimidate any member of our team
• Copy, reproduce, or distribute content from our website without written permission

6. Intellectual Property

All content on this website — including text, images, logos, and structural design — is the property of Tidalgrove or its licensors. You are granted a limited, non-exclusive licence to access and view this content for personal, non-commercial purposes only. No part of this website may be reproduced or redistributed without prior written consent.

7. Payment Terms

Service pricing is quoted in New Taiwan Dollars (NTD). Current rates are as follows:

• Social Engagement Visits: NT$6,700 per session
• Medical Appointment Management: NT$11,200 per visit
• All-Inclusive Home Wellness Program: NT$66,500 per month

Payment terms, accepted methods, and invoicing schedules are set out in the service agreement provided at the time of engagement. Tidalgrove reserves the right to adjust pricing with reasonable advance notice.

8. Cancellation and Changes

Cancellation of individual sessions requires at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a partial session fee. For monthly programs, notice of discontinuation must be provided at least 14 days before the next billing period.

9. Disclaimers

Tidalgrove's services are provided in good faith and with reasonable care. However, we do not and cannot guarantee specific outcomes from our care programs. All care is provided on a best-efforts basis, and no warranty of particular results is expressed or implied.

This website and its contents are provided "as is" without any warranty of accuracy or fitness for a particular purpose.

10. Limitation of Liability

To the extent permitted by law, Tidalgrove's total liability for any claim arising from our services or website use shall not exceed the amount paid by you for the relevant service in the preceding 30-day period. We exclude liability for indirect, incidental, or consequential losses except where excluded by applicable Taiwanese consumer protection law.

11. Indemnification

You agree to indemnify Tidalgrove and its staff from any claims, losses, or costs arising from your misuse of our services or your provision of materially inaccurate information that affects care delivery or staff safety.

12. Termination

Either party may end a service arrangement with reasonable written notice as specified in the care program agreement. Tidalgrove reserves the right to suspend or terminate services immediately in cases involving abusive treatment of staff, non-payment, or situations that pose a risk to companion safety.

13. Dispute Resolution

We encourage informal resolution of any concerns — please contact us directly in the first instance. If a formal resolution is required, these Terms are governed by the laws of the Republic of China (Taiwan). Disputes that cannot be resolved informally will be referred to the Taipei District Court as the court of first instance.

14. General Provisions

These Terms, together with any signed service agreement, constitute the entire agreement between Tidalgrove and you regarding our services. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect. Tidalgrove's failure to enforce any provision does not constitute a waiver of that right.

15. Changes to These Terms

We may update these Terms periodically to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated date. Continued use of our services following any such update constitutes acceptance of the revised Terms.

16. Contact

For any questions relating to these Terms, please contact us:

• Email: legal@tidalgrenvss
• Address: No. 26, Section 5, Hoping West Road, Xinyi District, Taipei 110, Taiwan
• Phone: +886 7 954 1999